Last updated: 29 October 2024

Welcome to Abyssian! The site abyssianhaircare.com and its authorized variations, including each subdomain and mobile version (the “Site”), is operated by Scents Ltd. (“we,” “our,” or “us”). By accessing, browsing, or using the Site in any way, you acknowledge and agree to be bound by the following terms and conditions (“Terms”). If you do not agree to these Terms, you should not access, use, or purchase our products (“Products”) through the Site.

PLEASE READ THESE TERMS CAREFULLY AS THEY CONTAIN PROVISIONS THAT AFFECT YOUR LEGAL RIGHTS.

1. Changes to These Terms, Our Products, or the Site

1.1 Changes we can always make. We reserve the right to make changes to our Products to reflect changes in relevant laws, regulatory requirements, or to improve our Products. We may also modify these Terms at any time for legal, regulatory, or security reasons. It is your responsibility to review these Terms regularly for updates. Changes will be effective upon posting on the Site, and we will make reasonable efforts to inform you of major changes. If you do not agree to any changes, you may stop using the Site. Continued use of the Site indicates acceptance of the current Terms.

1.2 We may modify, suspend, or discontinue the Site or your ability to purchase Products at any time without prior notice.

1.3 We will not be liable to you or any third party for any changes, suspension, or discontinuation of the Site or your ability to purchase Products.

2. Use of Site

2.1 We grant you a limited, revocable, non-transferable, and non-exclusive license to access and use the Site for personal, non-commercial use only, specifically for shopping for Products. We reserve the right to terminate your access at any time.

2.2 You may be assigned a password and account to access certain portions of the Site. You are solely responsible for protecting the security and confidentiality of your password and account information and for any activity conducted under your account. You must notify us immediately if you suspect unauthorized use of your account.

2.3 You must be at least 18 years old to use the Site or purchase Products.

3. Our Intellectual Property

3.1 All content on the Site, including but not limited to text, photographs, designs, graphics, logos, and trademarks (collectively, “Content”), and the Abyssian brand, logos, and any patents (collectively, “Our Intellectual Property”), are owned by or licensed to us. Content is protected by copyright, trademark, and other intellectual property laws. You may not use any of Our Intellectual Property without prior written permission from us.

3.2 No rights are transferred to you except for the limited license to use the Site as provided in these Terms.

4. User Contributions

4.1 Users may submit content such as reviews, comments, and photographs (collectively, “User Contributions”). All User Contributions are treated as non-confidential and non-proprietary. By submitting a User Contribution, you grant us a perpetual, irrevocable, and transferable license to use it for any purpose.

4.2 You represent and warrant that you own or control all rights to your User Contributions and that their use by us will not violate the rights of any third party.

4.3 We are not responsible for any User Contributions and may remove or edit content at our discretion.

5. Privacy Policy

5.1 How we use your personal data is set out in our Privacy Policy.

5.2 If your User Contribution contains personal information, you grant us the right to use it in connection with that content.

6. Links

6.1 You may link to our Site, provided it is done legally and does not damage our reputation. We may provide social media features or affiliate links for your use, subject to the terms provided.

6.2 The Site may contain links to third-party websites, and we are not responsible for their content or practices.

7. Products

7.1 Products displayed on the Site may be purchased, subject to availability. We strive for accuracy in product descriptions, but we cannot guarantee that images displayed will perfectly match the actual Products.

7.2 All information provided on the Site is for informational purposes only and should not be considered medical advice. It is your responsibility to determine whether Products meet your individual needs.

7.3 Products should be used and stored according to instructions. Results may vary, and we are not liable for any failure to achieve desired results.

8. Products for Personal Use Only

8.1 Products are for personal use only and may not be resold or used for commercial purposes. We reserve the right to cancel orders if we suspect misuse.

9. Purchase of Products

9.1 Prices are as shown at checkout, and we reserve the right to correct any pricing errors. If your country imposes VAT or import taxes on cosmetics, these will be due upon import (except in the United Kingdom, where prices are already inclusive of VAT)

9.2 Payment methods are as shown on the Site. We are not responsible for fees or delays caused by your payment provider.

9.3 We ship Products as quickly as possible but are not liable for delays due to events beyond our control.

9.4 Expected Delivery Times are as below:

Shipping duration varies depending on your destination.

For standard shipping , please expect arrival within 6-10 working days.

For priority shipping, within 3-5 working days

10. Refund Policy

10.1 Money-Back Guarantee. We offer a 30-day money-back guarantee (excluding shipping costs). You must return Products at your own cost within 30 days of purchase for a refund.

10.2 Change of Mind. If you are in the UK or EU, you have 14 days from receiving the Product to request a refund, provided the Products are returned unopened with seals intact.

10.3 Incorrect or Faulty Products. If you receive incorrect or faulty Products, notify us within 30 days for a replacement.

10.4 Refund Process. Contact our Customer Experience team at hello@abyssianhaircare.com for refund instructions.

11. Promotions

11.1 Promotions may be subject to additional terms. Promo codes cannot be combined with other offers unless stated.

12. Termination

12.1 We reserve the right to terminate any order, account, or access to the Site without notice if you breach these Terms.

13. Disclaimer and Limitation of Liability

13.1 Products, the Site, and any transactions are provided “as is.” We make no warranties and disclaim all liability for errors, interruptions, or inaccuracies on the Site.

13.2 To the maximum extent permitted by law, our liability is limited to the amount you paid for Products in the month preceding any claim.

14. Indemnification

14.1 You agree to indemnify us for any losses, liabilities, or damages arising from your use of the Site or breach of these Terms.

15. Remedies

15.1 We are entitled to injunctive relief if you breach these Terms.

16. Disputes

16.1 Any dispute arising from the Site or Products will be resolved through confidential arbitration in Singapore.

17. Class Action and Jury Trial Waiver

17.1 You agree to waive any right to participate in class actions or jury trials in connection with disputes.

18. General

18.1 These Terms constitute the entire agreement between you and Scents Ltd. regarding your use of the Site. If any provision is found unenforceable, the remainder will still apply.

For any questions or comments, please contact us at hello@abyssianhaircare.com